Returns & Exchanges

At Happy Houseplants, we want you and your new greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your plant arrives in poor condition or your hardware is defective, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Document the Issue

  Snap a few clear photos of the plant or item, especially focusing on any areas of damage or health concerns within 48 hours of delivery.

• 2.
  Contact Support

  Send an email to our plant care team at [email protected] with your order number and the photos you collected.

• 3.
  Receive Authorization

  Our horticulturists will review your claim and provide a Return Merchandise Authorization (RMA) number or troubleshooting tips to revive your plant.

• 4.
  Ship or Refund

  For non-living items, use the provided prepaid label to ship the product back; for live plants, we will process your refund or ship a healthy replacement immediately.